FAQ's
Q. What Does The Luminescence™ Mask Do?
A. In Short It's a Multi-Purpose Skin Solution For You:
Each Luminescence™ Mask has seven different color LED Lights built-in that you can switch through, each color treating the skin in different aspects.
Red: Anti-Aging, Promotes Collagen, Tightens loose skin, increases elasticity, Revitalizes Cells, Improves Blood Circulation
Blue: Sterilizes Acne-Producing Bacteria, Shrinks Sebaceous Glands, Reduces Inflammation & Scarring, Promotes Oxygen
Green: Reduces Hyper-pigmentation, Balances Oily Skin, Relieves Mental Stress, Promotes Lymphatic Drainage
Purple: Combination of Red & Blue Light; Anti-Aging, Sterilizes Acne-Producing Bacteria, Reduces Inflammation & Scarring, Reduces Fine Lines & Wrinkles
Cyan: Reduces Swollen Capillaries, Balances Skin Texture, Reduces Inflammation & Scarring, Relieves Mental Stress
Yellow: Stimulates Red Blood Cells, Reduces Pigmentation, Balances Skin Texture, Reduces Fine Lines & Wrinkles, Reduces Redness
White: Penetrates Skin Deepest; Speeds up Skin Metabolism, Tightens Loose Skin, Reduces Fine Lines & Wrinkles, Reduces Hyper-Pigmentation, Reduces Inflammation & Scarring
Q. How Do I Use The Mask?
A. Its Easy!
Simply remove any makeup you may be wearing. Connect the remote to your mask and then the power adapter to the remote. You Will then want to turn the Power on and Choose your Time and Color Settings. Put on your mask and Enjoy Life!
Q. I Have Sensitive Skin. Can I Use This Product?
A. Absolutely!
When it comes to traditional skin care methods, it can be fairly difficult for those with sensitive skin to find a treatment that doesn't dry or irritate their skin. The Luminescence™ Facial Mask, even at MAX settings, is 100% safe and cannot harm or damage the skin and is a blessing for those who have rosacea! Each of the seven different color LED Lights can have their energy output adjusted to accommodate to your skin's sensitivity level.
Q. Does LED Light Therapy Treat Acne?
A. Thankfully - Yes!
The Blue Light Sterilizes Acne-Producing Bacteria, stopping stubborn acne at its root source. It also shrinks Sebaceous Glands and Reduces Scarring & Inflammation from acne.
Q. Is Luminescence™ Official Based in The United States?
A. Our Main Office is Owned and Operated in San Francisco, California:
However we do have warehouses located all over the world including Europe, Asia and Australia due to the high demand for our product!
RETURNS AND REFUNDS
- Our Refund Policy Last 30 days. If 30 Days have gone by, unfortunately we can't offer you a refund or exchange.
- Email us at support@luminescenceofficial.com so our customer service team can help you as quickly as possible. Please include your order number, your full name, shipping address and reason for a return/refund.
- To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
*Customers must cover their own shipping cost, with tracking included.
- Please do not "return to sender" or send your purchase back to the manufacturer. Do not resend it to where it came from, as that is not our mailing address where returns are processed.